The Alpha Customer Experience

The Alpha Customer Experience – The Next Generation Of Asset Finance – 01.10.18

It is not uncommon to read company mission statements surrounding the focus on the ‘customer’. The truth is, talk is cheap.

Within the first 6 months of trading, Alpha Asset Finance Ltd (established March, 2018) has focused heavily on creating a brand new, industry leading customer experience. When speaking to customers, about their experience of this industry, it became clear the customer felt they were in the dark regarding the real process of asset finance. The industry ‘norm’ was never on the cards for Alpha.

You know when your pizza is en route, what hour to expect your clothes delivery and when your taxi will arrive at your doorstep. The world we live in is technologically satisfying the customers need for engagement at every step of a process.

To date, the asset finance world have continued to operate in the same, archaic way. That all stops, today.

Alphas’ investment in technology has resulted in the creation of an industry first – ‘The Alpha Customer Experience’ – (A.C.E)

Welcome To A.C.E.

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    “Leading bank experts say this has launched Alpha 5 years ahead of the competition”

    More About A.C.E

    What is A.C.E?

    A.C.E is a fully secure online platform, furnishing the customer with up to date, relevant information at all stages of current finance applications. An overview dashboard of current and historic deals gives the customer an open, transparent view of their applications.

    The customer has the ability to contact their broker, via an online messaging system. Live chat is also featured, meaning almost instant replies from the relevant broker looking after you and your application.

    The process is made significantly more simple, with the ability to easily upload requested documents & relevant paperwork to the application.

    How do I use A.C.E?

    At present, Alpha Asset Finance Ltd are the only company with access to the A.C.E system. If you are a customer of Alpha, you will be invited to access your deals via the new system.

    A.C.E is available on all devices, including desktops, laptops, tablets & smartphones meaning that no matter where you are, you are only one click away from reviewing your deals progress.

    Do I have to use A.C.E?

    No! If you prefer the traditional methods of asset finance, we can of course accommodate your needs.

    Is A.C.E Secure?

    Yes. Security has been a main focus since the inception of A.C.E. 

Website traffic between the server and both customers and the A.C.E system is secured via a domain-validated SSL certificate with a 2048-bit RSA key.

    Use of the SSL certificate is enforced for all HTTP traffic to the A.C.E website. Data stored within the A.C.E backend is limited to that which is necessary to allow customers to remain informed about the status of their deal as it progresses through all stages of the deal. The A.C.E database is accessible only to the specified domains website. Data is stored encrypted at rest with an AES 256-bit encryption in CBC mode, with a message authentication code (MAC) to detect modifications to the encrypted information.

    The customer will be required to set a suitable personal password upon their first login. Emails are sent to customers, from time to time, to inform them of a change to the status of their deal. These emails contain minimal information, ostensibly an introduction and a link to the secure website to view the details of the deal to maintain data privacy and reduce any data loss risk.

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      Alpha Asset Finance Ltd are now authorised and regulated by the Financial Conduct Authority (FRN No : 804584). We are a credit broker and not a lender and work with a panel of lenders from whom we may be paid a commission for effecting the introduction. 2018 Copyright © Alpha Asset Finance Ltd – Alpha Asset Finance is a trading name of Alpha Asset Finance Ltd, Company number 11232961, Registered address Chatfield House, 119 Manthorpe Road, Grantham, Lincolnshire, NG31 8DQ.

      Speak to one of our broker team today, to find out how we can help you and your business.

      General Enquiries: +44 1476 468318
      Brad O’Hara: +44 7414 298912
      Terry Yates: +44 7732 445423
      Paul Spinks: +44 7533 777084